Board Member, University of Washington Dept. of Human-Centered Design | 2016-2021

• Served on University of Washington’s Department of Human-Centered Design & Engineering’s Advisory Board in a three year appointment while working full time.

• 2017 Graduation speaker for Department’s class of 2017 (video of address)

• Mikey award winner

Manager, UX Design & Research | 2016-2018

• Responsible for the UX of Qualtrics’ Customer Experience product line, Qualtrics' mobile apps, and Qualtrics’ data visualization dashboard tools.

• Led Qualtrics’ team of UX researchers & responsible for the UXR program; designed and oversaw Qualtrics' UX monitoring system.

• Responsible for personnel management, talent acquisition, and resource planning.

Head of UX, AlaskaAir.com | 2014-2016

• Responsible for the design of alaskaair.com, Alaska's $2.5B+ e-commerce site; oversaw a comprehensive site redesign; interim manager for mobile UX (iOS and Android apps), and airport kiosks/signage. Delivered $50M+ in incremental revenue.

• Built and managed Alaska Airline's team of 12 UX and VX designers/researchers.

• Responsible for the visual design of major sale creative; launched a coordinated, cross-channel rebranding of Alaska's digital experiences.

• Proposed, monitored, and responded to A/B test results; oversaw site usability testing (more than 500 customers in 1 year).

Head of UX, Post-Order Experience | 2013-2014

• Responsible for the UX of Amazon's post-order experience, including "Your Orders," "Your Account," "Help," "Contact Us,” across all devices and in all countries; also responsible for the design of Amazon's internal CRM tool.

• Manage an international team of 12 UX designers and researchers (9 direct, 3 indirect).

• Expanded UX research program to Asia and Europe.

• Mentor to 1 UX manager, 1 UX researcher and 1 research intern.

Associate Technical Fellow - UX Design | 2011-2013

• Set enterprise software UX direction and led user experience teams as an Associate Technical Fellow, a designation awarded to the top 2% of Boeing’s technical staff

• Provided UX leadership on various design projects: Led a 3 person team in creating a vision for Boeing's airplane manufacturing software; Led 4 user researchers in a mixed-methods usability evaluation of software used to design aircraft; led a 10 person team in the creation of Boeing’s mobile and desktop software style guides.

• Mentored 3 user experience professionals and a Carnegie Mellon Human-Computer Interaction graduate student capstone team

• Received Boeing's top annual performance rating ("exemplary") for 2 years. Fewer than 10% of employees receive this rating

• Awarded 1 US patent, 4 Boeing Achievement awards, 4 Boeing Accomplishment awards, and 3 Boeing Appreciation awards for outstanding performance

Sr. UX Designer | 2008-2010

• Led a 25 person team in a user-centered redesign of Boeing’s employee and supplier portals, using contextual inquiry, interviewing, A/B usability testing, low- and high-fidelity prototyping

• Led 7 researchers in a contextual inquiry of the 787 production line to identify opportunities for increased production

• Led an 8 person team in the creation of Boeing's Web Applications and Portals style guide; the guide had more than 5,000 downloads in the first 8 months of its existence (award)

• Mentored 6 professionals and graduate students in user-centered design, research techniques, and leadership

• Led a 6 person team in the design of a web delivery system for Boeing’s employee services, using stakeholder interviews, user research, personas, and prototyping

• Co-developed a enterprise authentication tool; Developed the user interface for MyTelecom (featured in Boeing Frontiers).

• Mentored 3 Boeing employees in user-centered design

• Awarded 7 Boeing Achievement awards, 7 Boeing Accomplishment awards, 5 Boeing Appreciation awards for performance; awarded 1 cash award for leadership on a 25 person, year-long design project

Human Factors Specialist | 2005-2008

• Conducted user research, usability testing, and prototyping to improve Boeing’s hiring system

• Researched and designed Boeing’s pay and benefits statement (featured in Boeing Frontiers)

• Developed UI specifications for internet, intranet and handheld applications and oversaw and conducted qualitative and quantitative user research

• Awarded 1 Boeing Achievement award, and 3 Boeing Accomplishment awards for outstanding performance

Web Specialist / Technical Communicator | 1998-2005

• Helped design & implement a web content management system.

• Helped envision, research, design, launch, and manage an international aftermarket e-commerce site (read a 2002 article about the site). Site localized for the USA, Germany, Sweden, Spain, Brazil, Japan, Canada, and the UK.

• Oversaw a comprehensive redesign of the corporation's Web presence (www.jbtfoodtech.com; site design--and corporate name--has changed since my departure).

• Conducted usability studies on company intranet sites, internet sites, and software applications

• Generated low- & high-fidelity prototypes of websites, web services, applications and control panels

• Letter of Recommendation for my work at FMC Technologies

Masters, Human Centered Design & Engineering

• GPA: 3.8/4.0 while working full time.