For more than 15 years I have led corporate design and research teams and projects. I’m presently leading a UX team at Google focused on growing user engagement with Google Cloud Platform. Before that I led the UX team at Qualtrics focused on developing enterprise Customer Experience systems; before that I headed UX at Alaska Airlines, leading the company through a major ecommerce redesign and an omnichannel rebranding. I also led UX for key Amazon.com features such as order history, order emails, online help, 'Contact Us,' chat, and CRM; and I created Boeing's software, web application and mobile design standards. I thrive on solving complex business problems through great design and research.
My specialties are UX team leadership and corporate design. I pride myself on building and leading highly effective, empowered UX teams and setting product vision to achieve business goals. I love business strategy, vision, and planning as much as I like discussing interaction design and user research.
Lastly, I have an academic background in UX, with a Ph.D. and Master's from the Department of Human-Centered Design & Engineering from the University of Washington, where I serve on the department's advisory board. (I also gave its 2017 graduation address.)
Thanks for stopping by! Want to chat? Feel free to drop me a line!
Bellevue, Washington, USA
Photo: Maxine Toh